FAQs - General

  • Yes, i am self-taught.
    Aside from regular Art Classes in school (that really didn’t teach me anything valuable), i collected all my knowledge from online videos, art books, practice and research.

  • I've always been drawing occasionaly (for example in school).
    2017 I decided to take Art more seriously and actually started practicing/making studys.
    I started Freelancing in 2020.

  • I live in Germany and am able to fluently speak in German and English.
    )Sidefact: I also know a little polish, frensh and japanese - but not enough to have a real conversation.)

  • For Sketches and smaller Artworks i use an iPad Pro 2021 ( Gen 3) 11" and Apple Pen 2. with the Software "Procreate".
    For VTuber Models i use "Clip Studio Paint and Photoshop.
    For bigger Projects i use a Windows PC and Photoshop CC.

  • I collected several Brushes over the years and also made some myself.
    Once my Patreon is launched, a complete list of my favorite Brushes will be made + my custom brushes can be downloaded for my Patreons.

 FAQs - Shop and Shipping

  • Here’s DHL’s international destinations and delivery times.

    Packages will be sent out once a week either Monday or Friday.
    Please keep in mind that we’re only 2 people.

    Approximately:
    ✦Domestic: 2-15 business days

    ✦International: 1 week-4 months

  • To check the price of shipping, you can enter your address on the checkout page.
    You will not be charged until you officially place your order.

  • Please be aware of your country's customs + duty fees that may be applied to your order upon receipt. 
    Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. 

  • You should receive a shipping confirmation email with tracking info once your order has shipped! Please allow up to 48 hours for your tracking information to be updated.

    Shipping notifications are automatically sent out, but if you haven't received an order confirmation email or any tracking information, let us know! 

  • Oh no! Please send us a message along with your order number via email marlo.marliese.jung@gmail.com or the Contact Form and we'll help you as soon as possible.

  • All sales are final, returns and exchanges will not be accepted.

 FAQs - Permission & How to Contact me

  • If you’re interested in licensing my artwork for commercial use, please contact me with more information about why and how you want to license it and I will do my best to get back to you! You can e-mail me at marlo.marliese.jung@gmail.com or use my contact form.

  • I’m tabeling on several Anime Convention “Artist Alleys” in Germany.
    I’m also currently working on a Shop Opening at the end of the year.
    For Shop- and Convention Updates, have a look on my Social Media!

  • For potential Client Work please contact me over marlo.marliese.jung@gmail.com or over the Contact Form.

  • Using my artwork as a reference for your own is fine! This applies to referencing specific parts of my art as well as ‘style borrowing’ or trying out elements of my digital painting approach. All I ask is for you to link to the image you used as a reference and provide proper credit by linking back to my social media accounts or website!

 FAQs - Commissions

  • A: My working hours are :
    Mo-Fr 16:00 p.m. - 22:00 p.m. (cet)

  • I accept Paypal, Bank Transfer and Stripe as payment options.

  • A: Your commission can take up to
    3-6 Months for regular Art, up to 12 Months for a VTuber Model.

    If you need it quicker please consider to add a "Deadline" to your order.
    Read more about Deadlines here: Deadlines

  • I need your Adress for Invoices and Taxes. Your Data will be held confidental.

  • No, you only own the finished Piece/Design.
    All non used Material such as different Thumbnail Sketches or Design Ideas remain with me and need to be bought additionally.

    ✩Head to Personal Use & Commercial Use for more information

  • ✦You'll receive 1 full resolution digital file in .png of the custom artwork (my default resolutions for standart artworks is around (3480×3508px+ and 300 dpi).
    Make sure to communicate with me clearly if you need a specific resolution.Belated resizing after sketching stage has been approved will be charged extra.

    ✦ VTuber Models will be received in .psd the resolution will be 8000xpx+ and 75 dpi.
    Please communicate with me clearly if you need a specific resolution

    ✦You'll receive 1 .png file in lower resolution for online posting purposes.
    (It is not recommended to post Artwork in full resolution. It may lead to theft!)

    ✦ In case you ordered a transparent background for the piece (for example on a fullbody), you'll receive both a transparent and a solid color/gradient background.

    ✦In case of an full illustration, only the background version will be provided. A additional transparent Pieve will be charged extra, since it’ll change my regular workflow.

    ✦ You may request a .psd file or timelapse of your commission ahead of time, however, it might come with extra fees.